FAQs ( Frequently Asked Question)
How do I become a new patient and book my first appointment?
The easiest way to begin is by using our secure Patient Portal. Please click the "Book Your Appointment" button on our website (or at the top of the page). This will take you directly to our secure Electronic Medical Record (EMR) system to register and schedule your initial visit.
What is the Patient Portal, and why do I have to use it?
Our Patient Portal is a secure, HIPAA-compliant platform where you can complete intake forms, view lab results, and communicate with your provider about clinical matters. We use the portal to ensure all your Protected Health Information (PHI) is kept safe and confidential, as required by law.
Is the information on this website used for my medical treatment?
No. This website is for informational and marketing purposes only. It does not constitute medical advice, diagnosis, or treatment. All clinical decisions and personalized recommendations will occur during your scheduled appointments and communicated via your secure Patient Portal.
How will I receive lab results or clinical updates?
All lab results, clinical summaries, and private communications from your provider are sent exclusively through the secure, encrypted Patient Portal to protect your privacy. You will receive an email notification (to your general email) that you have a new message waiting in the portal.
I have an urgent medical question. Who should I call?
If you have a medical emergency, please call 911 or go to the nearest emergency room immediately. For urgent, non-emergency clinical questions, please log into your Patient Portal for the fastest secure response, or call our office at 480 485 78 93
How long will my first visit be?
Initial Functional/Integrative consultations are typically longer than conventional visits, lasting approximately 30 to 45 minutes. This time allows us to take a detailed history, discuss your goals, and begin forming a personalized plan.
What is the practice's philosophy?
We practice Integrative medicine, which means we combine the best of conventional diagnostics with holistic and functional therapies. Our focus is on identifying the root cause of illness, rather than just treating symptoms, using personalized nutrition, lifestyle, and evidence-based natural approaches.
Do you accept my health insurance?
We do not take insurances, we currently operate as an [Choose One: Out-of-Network / Direct-Pay] practice, which allows us to spend more time with you and tailor care without insurance restrictions. We can provide you with a detailed Superbill (a medical receipt) that you can submit directly to your insurance company for potential out-of-network reimbursement. We encourage you to contact your insurance provider to inquire about your specific benefits.
Do I still need health insurance if I become a member?
Yes, absolutely. Our membership covers your primary and preventative care at our practice, but it is not a substitute for health insurance. We strongly recommend all patients maintain a their insurance plan to cover major medical expenses like hospitalizations, surgeries, specialist referrals, and emergency care.
Why do you charge a membership fee?
The membership fee allows us to operate outside of restrictive insurance contracts. This lets us:
1) Reduce our patient panel size to give you more personalized attention.
2) Offer longer, unhurried appointments focused on root-cause analysis.
3) Provide enhanced access (secure messaging, virtual follow-ups). The fee covers your foundational, preventative care.
Can I cancel my membership?
Membership is generally on a month-to-month or annual basis. You may cancel with 30 days' written notice. Please be aware that if you re-enroll later, a re-registration fee may apply.
What is a "Hybrid DPC" or "Membership" Model?
We use a Hybrid Direct Patient Care (DPC) model. This means we offer a core set of services and enhanced access via a monthly or annual membership fee (the "Direct Care" part). We also offer fee-for-service visits for certain specialty services or for patients who do not wish to enroll in a full membership (the "Hybrid" part).
Can I use my Health Savings Account (HSA) or Flexible Spending Account (FSA)?
Yes, in most cases, our services are considered eligible medical expenses. We accept HSA and FSA debit cards for payments. Please confirm with your plan administrator for any specific restrictions.
If I have an urgent question, can I use the contact form or email?
NO. The contact form and our general
practice email: info@rumarhealthcare.com are NOT for
medical emergencies or urgent clinical
questions. If you have a medical emergency,
please call 911 or go to the nearest emergency
room. For urgent, non-emergency clinical
questions, please log into your Patient Portal
or call our office directly at 480485 78 93.
Is the general email address listed on the website secure?
The general email address is used for administrative inquiries like scheduling, billing, and general information. It is NOT encrypted for Protected Health Information (PHI). Please do not send any medical, diagnostic, or health-related information through our general contact form or email.
How can I request copies of my medical records?
All requests for medical records must be submitted in writing through your secure Patient Portal to verify your identity and protect your privacy. Please submit a request via the portal messaging system or complete the required form under the documents section.
What is the difference between an integrative practice and a conventional practice?
We blend evidence-based conventional medicine with holistic and functional therapies. While we use diagnostics and physical exams, we focus on identifying the root cause of illness using personalized nutrition, lifestyle, and natural medicine in addition to traditional treatments. Our goal is comprehensive wellness, not just symptom management.
Do you offer telemedicine or virtual visits?
Yes, we offer secure virtual visits for certain consultations to better serve our patients. These visits are conducted through our secure, HIPAA-compliant Patient Portal platform.
How does lab work and testing get billed?
We order the labs through your standard commercial lab (e.g., LabCorp/Quest), and they bill you or your insurance directly.
Is this website compliant with HIPAA?
This marketing website is NOT fully HIPAA compliant. It is designed only to provide information about our practice. Our secure, compliance-ready systems—like the Patient Portal and Electronic Medical Record (EMR)—are used for all medical communication, record-keeping, and clinical processes.
Where is the only place I can send medical or health information?
You must only send Protected Health Information (PHI) through our secure Patient Portal. The general contact form, general practice email, and the "Join Our Team" form are NOT secure for PHI and must not be used to transmit any medical, diagnostic, or health-related details.
Why is the contact form limited to just my Name, Email, and Phone?
This is a mandatory security precaution. By restricting the contact form, we ensure that no one accidentally sends us medical information, which helps us maintain compliance and keep your health data private and secure in our designated EMR system.
I'm interested in a job. How do I contact the practice securely?
Please use the form on the "Join Our Team / Careers" page. This is the only form on this site that includes a general message box, and it is strictly for administrative/employment inquiries only. Please do not include any patient data in your message.
What is the difference between an integrative practice and a conventional practice?
We blend evidence-based conventional medicine with holistic and functional therapies. While we use diagnostics and physical exams, we focus on identifying the root cause of illness using personalized nutrition, lifestyle, and natural medicine in addition to traditional treatments. Our goal is comprehensive wellness, not just symptom management.
Do you offer telemedicine or virtual visits?
Yes, we offer secure virtual visits for certain consultations to better serve our patients. These visits are conducted through our secure, HIPAA-compliant Patient Portal platform.
What is the fee structure for non-members (Fee-for-Visit)?
We offer a standard Fee-for-Visit structure for patients seeking a one-time consultation or a specific service without a long-term commitment. — Initial Integrative Consult (90 min): $[Insert Price] — Follow-up Visit (45 min): $[Insert Price] — Payment is due at the time of service.
How much does the Monthly Membership cost and what does it include?
The membership fee varies by age or tier (e.g., individual vs. family). A typical monthly fee is $39 - $199 per month. Membership often includes: — Annual Wellness Exam at no extra cost. — Unlimited Secure Messaging with your provider and our —Weight management Program at no extra monthly cost for a limited-Time.
Can I use my HSA/FSA to pay for services?
Yes. Health Savings Account (HSA) and Flexible Spending Account (FSA) funds can typically be used to pay for all fee-for-service appointments, lab work, and supplements. Please consult your tax professional, as the rules regarding the monthly membership fee can be complex and are subject to current IRS regulations.
Are there any other costs or "hidden fees"?
We are committed to price transparency. All charges outside of the membership, such as specialized functional lab testing (e.g., gut testing) or certain compounded supplements, are discussed with you before they are ordered.
What are your payment options?
We accept major credit cards (Visa, MasterCard, Amex, Discover), HSA/FSA cards. Payment for services is typically due at the time of your visit.
Contact us
General Inquiries
Address
-
105 S 97th Street Mesa,AZ 85208
Hours
-
Mon-Fri 9:00AM — 4:00PM